“Beyond Anecdotes”– HCI 2009 Review on UXMatters.com
My review of David Siegel’s qualitative research workshop at the HCI 2009 conference in Cambridge is now up on UXMatters.com Click through to read.
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The usability lemming effect
There’s a story often told that if one person stops to look at the sky other people will stop and also begin looking at the sky rapidly creating a group effect that could last for a reasonable time. At...
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Feisty Penguins and Elasticated Badgers
I was digging around in the dark, damp vaults of Red Gate’s design directory and discovered this: This wasn’t from a successor to Aardvark (one of Red Gate’s first tools, now extinct) and there were...
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Color Matters
A few days ago a new social media iPhone app – Color – launched with much fanfare. I’m not yet 100% sure what the app is but it seems to be a mobile hybrid of Flickr and Foursquare: i.e. geo-tagged...
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My 2 cents on sharing UX findings
In the past few months I have been a part of a team working on a project called Migrations. We’ve been developing new feature that will work with SQL Compare and SQL Source Control. This feature is...
View ArticleLean UX: Lean On Me?
Sisyphus has found some friends! Bear with me; this really is about UX – it’s something we learned in the latest of our regular “UX Lunch” video sessions here at Red Gate. The Sisyphean story is a...
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Running a Live Lab at a Tradeshow
How do you design a software application in 3 days at a conference? Earlier this year my colleague James Murtagh, a Marketing Manager, pitched the idea of ‘Red Gate Live Labs’. His inspiration was...
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An alternative way to do customer interviews: the revelation of the JTBD...
How to conduct a guided interview with the Job to be done framework – credits: http://www.flickr.com/photos/flibble/ I recently discovered the JTBD framework at Business of Software: what I learnt made...
View ArticleMy Experience Working in Product Support
I’ve had a bit of a rude awakening over the last few weeks. I’ve had to start handling support tickets for the product I’m working on. Product support?! I’m in the UX team! I DO NOT get my hands dirty....
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Lessons learned running a remote diary study
User research through a diary study was a new experience for us. We always want to get first hand feedback from our users, and had hoped to do more site visits so that we could sit and watch people...
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